Contact Us

We Are Here To Support You

At SERAVINNE™, we believe that every customer deserves a thoughtful and reliable shopping experience.

Whether you have questions about your order, need assistance with a product, or would like more information about our collections, our support team is ready to help.

Your questions, feedback, and suggestions are always welcome.

Get In Touch

Customer Support

For assistance regarding:

Order information
Product details
Shipping updates
Returns and refunds
Payment questions
General inquiries

Please contact our customer support team through the information below.

Contact Information

Brand Name:
SERAVINNE™

Website:
ebufe.com

Legal Company Name:
Zhengzhou Lu'ao Network Technology Co., Ltd.

Owner:
Li Bin

Business Address:

Room 826, 8th Floor, Unit 2, Building 60,
No. 2 Hanghai East Road,
Guancheng Hui District, Zhengzhou,
Henan Province, China

Customer Support

Email:
service@ebufe.com

Phone:
+86 17336531796

Customer Service Hours

Our support team is available to assist you during:

Monday – Friday
9:00 AM – 6:00 PM

Saturday – Sunday
Closed

We aim to respond to customer inquiries within 1–2 business days.

How We Can Help

Order Assistance

If you are contacting us about an existing order, please include:

Order number
Customer name
Email address used during checkout
Details of your request

Providing complete information allows us to respond faster and provide the most accurate assistance.

Product Questions

Interested in one of our collections?

Our team can help with:

Product specifications
Materials and design details
Product availability
Usage recommendations

Return & After-Sales Support

For return, replacement, or refund requests, please contact us before sending any items.

Our team will provide the appropriate instructions and help guide you through the process.

A Better Customer Experience Starts With Communication

At SERAVINNE™, we value every interaction with our customers.

From discovering our collections to receiving your order, we are committed to providing clear communication, dependable service, and a smooth shopping journey.

Thank you for choosing SERAVINNE™.

We look forward to assisting you.