Shipping Policy

Reliable Delivery With Care And Transparency

At SERAVINNE™, we believe the experience of discovering a product continues beyond checkout.

Our goal is to provide a smooth and transparent delivery process, keeping you informed from the moment your order is placed until it arrives at your door.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing Time

After your order is successfully placed, our team will begin preparing your items.

Standard Processing Time

Orders are typically processed within:

2–5 business days

During this period, we complete:

• Order verification

• Product preparation

• Quality inspection

• Packaging

• Shipment arrangement

Processing time is separate from transportation time.

2. Shipping Methods & Delivery Estimates

After your order has been dispatched, delivery time depends on your destination and available shipping method.

Estimated delivery time:

Please note that delivery times are estimates and may vary due to:

• Carrier conditions

• Weather events

• Customs processing

• Public holidays

• Local delivery factors

3. Shipping Fees

Applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may depend on:

• Destination country

• Order quantity

• Selected shipping method

• Promotional offers

If free shipping promotions are available, the applicable conditions will be displayed on the website or checkout page.

4. Fulfillment Locations

To provide efficient delivery, SERAVINNE™ may fulfill orders through different fulfillment facilities depending on:

• Product availability

• Customer location

• Inventory conditions

• Operational requirements

The shipping origin may vary depending on the fulfillment arrangement.

The dispatch location may differ from our registered business address.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note:

• Tracking information may require 1–3 business days to become active

• Carrier updates may not appear immediately after shipment

• Temporary tracking delays do not necessarily indicate shipment problems

If you have questions about your shipment, please contact our support team.

6. International Shipping & Customs

For international orders, shipments may be subject to:

• Import duties

• Customs fees

• Taxes

• Local regulations

Any charges required by the destination country are determined by local authorities and may be the customer's responsibility unless otherwise stated.

SERAVINNE™ is not responsible for delays caused by customs inspections or government processing.

7. Delivery Delays

Although we work to ensure reliable delivery, unexpected delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather

• Transportation interruptions

• Carrier delays

• Customs procedures

• Public holidays

• Incorrect delivery information

If your order experiences an unusual delay, please contact our customer support team.

We will assist in reviewing the shipment status and providing available solutions.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Please carefully check:

• Full name

• Delivery address

• Postal code

• Contact information

If you notice incorrect information after placing your order, contact us immediately.

Changes cannot always be guaranteed after fulfillment has started.

9. Lost Or Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

• Order number

• Photos of the damaged package or product

• Description of the issue

If a shipment is confirmed lost during transportation, SERAVINNE™ will review the situation and provide appropriate assistance.

10. Split Shipments

Some orders may be shipped in multiple packages depending on:

• Product availability

• Warehouse location

• Shipping arrangements

If your order arrives separately, please check the tracking information provided for each shipment.

Contact Information

For any shipping questions, please contact:

SERAVINNE™

Brand Name:
SERAVINNE™

Website:
ebufe.com

Legal Company Name:
Zhengzhou Lu'ao Network Technology Co., Ltd.

Owner:
Li Bin

Business Address:

Room 826, 8th Floor, Unit 2, Building 60,
No. 2 Hanghai East Road,
Guancheng Hui District, Zhengzhou,
Henan Province, China

Customer Support Email:
service@ebufe.com

Customer Support Phone:
+86 17336531796

SERAVINNE™ is committed to providing a reliable, transparent, and thoughtful delivery experience.

Thank you for choosing SERAVINNE™.